I. Introduction

We (“we”) care about the privacy of users (the “user” or “you”) of our website and/or mobile space (the “Site” and the “Mobile Space”, respectively), and we are committed to protecting the information that users share with us when using our Site and/or Mobile Space (collectively, the “Digital Properties”), and to using your information in accordance with applicable law.

This Privacy Policy describes our practices regarding the collection, use, and disclosure of your information through our Digital Properties (the “Services”), when you access the Services from your device.

Before accessing or using any of our Services, please read this Privacy Policy carefully and ensure you fully understand our practices regarding your information. If you read and fully understand this Privacy Policy and still object to our practices, you must immediately cease all use of our Digital Properties and Services. By using our Services, you agree to the terms of this Privacy Policy, and continued use of the Services constitutes your acceptance of this Privacy Policy and any amendments to it.

In this Privacy Policy, you will find explanations on the following topics :

  • What information we collect
  • How we collect information
  • Why we collect information
  • With whom we share information
  • Where information is stored
  • How long information is retained
  • How we protect information
  • Minors
  • Changes or updates to the Privacy Policy

II. Information We Collect

Below are the types of information we may collect:

  • Non-identifiable and unidentified information, which may be provided by you during the registration process or collected when you use our Services (“Non-personal Information”). This information does not allow us to identify the individual from whom it was collected. It mainly includes technical information and aggregated usage information.
  • Personal Information, meaning information that identifies or could, with reasonable effort, identify you (“Personal Information”). The Personal Information we collect through our Services includes your name, email address, postal address, phone number, IP address, or other information as required. If we combine Personal Information with Non-personal Information, we will treat the combined information as Personal Information as long as it remains combined.

III. How We Collect Information

Below are the main methods we use to collect information :

  • We collect information when you use the Services. When you visit our Digital Properties or use our Services, we may collect and record usage sessions and related data.
  • We collect the information you voluntarily provide. For example, when you contact us directly through any communication channel (e.g., when you send us an email with a comment or feedback).
  • We may collect information from third-party sources as described below.
  • We collect the information you provide if you connect to our Services through third-party services such as Facebook or Google.

IV. Why We Collect Information

We use your Personal Information for the following purposes :

  • To provide and operate the Services
  • To develop, customize, and improve our Services
  • To respond to your feedback, requests, and provide support
  • To analyze usage patterns and requests
  • For internal, research, or statistical purposes
  • To enhance our data security and fraud prevention capabilities
  • To investigate violations, enforce our policies, or comply with applicable laws, regulations, or governmental authorities
  • To send you updates, notices, promotional materials, and other information about our Services. You may opt out of promotional emails by clicking the unsubscribe link in those emails.

V. With Whom We Share Information

We may share your information with our service providers to operate our Services (e.g., by storing information on third-party hosting services, providing technical support, etc.).

We may also disclose your information under the following circumstances :

  • To investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud, or security issues
  • Pour établir ou exercer nos droits de défense contre des revendications légales ;
  • To establish or exercise our rights in legal claims
  • To protect our rights, property, or personal safety, and those of our users or the public
  • In the event of a change of control in our company or one of our affiliates, including a merger, acquisition, or purchase of all or most of our assets
  • To collect, hold, or manage your information through our authorized third-party service providers (e.g., online service companies) for business purposes
  • To collaborate with third parties to enhance your experience. For clarity, we may transfer or otherwise use Non-personal Information at our sole discretion.

Please note that our Services allow participation in social activities like posting content, information, or comments, as well as following and chatting with other users. Be aware that content or information provided in these areas may be read, collected, and used by others. We advise against submitting or sharing any information you do not want made public. Content you provide or upload through our Digital Properties is shared at your own risk. We cannot control the actions of other users or the public who may access your information or content. You acknowledge that even after removal, copies may remain viewable on archived or cached pages, or may have been copied or stored by others.

Cookies and Similar Technologies

When you visit or access our Service, we allow certain third parties to use web beacons, cookies, invisible pixels, scripts, tags, and other analytics technologies (“Tracking Technologies”). These may allow third parties to collect information to improve browsing on our Digital Properties, enhance performance, personalize your experience, and for security or fraud prevention purposes.

Learn more in our Cookie Policy
Through our Service and Digital Properties (including websites and apps using our Service), we may provide ads tailored to you based on your recent browsing activity across websites, browsers, or devices.

To serve these ads, we may use cookies, JavaScript, web beacons (including invisible GIFs), HTML5 local storage, or other technologies. We may also engage third parties like ad networks, which display ads based on your site visits. These networks, advertisers, sponsors, and traffic measurement services may use cookies, JavaScript, web beacons, Flash LSO, or other technologies to measure ad effectiveness and personalize advertising content. These technologies are governed by the third parties’ privacy policies.

VI. Where Information is Stored

Non-personal Information

Our businesses, trusted partners, and service providers are located worldwide. All Non-personal Information we collect is stored and processed across various jurisdictions for the purposes outlined in this Privacy Policy.

Personal Information

Personal Information may be stored, processed, and retained in the United States, Ireland, the Netherlands, Denmark, Finland, Belgium, France, or other jurisdictions if required to properly provide our services or comply with legal obligations.

VII. How Long We Retain Information

We retain collected information as long as necessary to provide our Services and comply with legal or contractual obligations, resolve disputes, and enforce our agreements.

We may correct, complete, or delete inaccurate or incomplete information at our sole discretion.

VIII. How We Protect Information

The hosting service of our Digital Properties provides the online platform that allows us to offer our Service. Your data may be stored via data storage, database, or general applications of our hosting provider, on secure servers behind a firewall, and with HTTPS access to most services.

Despite efforts by us and our hosting provider, we cannot and do not guarantee the absolute security of the information you upload, post, or share with us or others.

We encourage you to use strong passwords and avoid sharing sensitive information that could cause significant or irreparable harm if disclosed. Since emails and instant messages are not recognized as secure forms of communication, we advise you not to share sensitive information via these methods.

IX. Minors

The Services are not intended for use by minors. We do not knowingly collect information from children. If you are underage, you must not download or use the Services or provide us with any information.

We reserve the right to request proof of age to ensure that minors do not use our Services. If we learn a minor is using the Services, we may block access and delete any associated information. If you believe a minor has shared information with us, please contact us as detailed below.

We will only use your Personal Information for the purposes defined in this Policy if :

  • Use is necessary to perform a contract or take steps prior to entering a contract (e.g., to provide Services or support)
  • Use is required to comply with a legal or regulatory obligation
  • Use is necessary for our legitimate interests, provided such use is proportionate and respects your privacy rights.

If you reside in the EU, you may :

  • Request confirmation whether or not Personal Information about you is being processed and access such data
  • Request to receive your voluntarily provided Personal Information in a structured, commonly used, machine-readable format
  • Request correction of your Personal Information
  • Request erasure of your Personal Information
  • Object to processing of your Personal Information
  • Request restriction of processing of your Personal Information
  • File a complaint with a supervisory authority

Note : these rights are not absolute and may be subject to legitimate interests or regulatory requirements. For general questions about the Personal Information we collect and how we use it, contact us as specified below.

In providing the Services, we may transfer information to affiliates or third parties across country or jurisdiction borders. By using the Services, you consent to the transfer of your information outside the EEA.

If located in the EEA, your Personal Information may only be transferred outside the EEA if adequate protection is in place. We take reasonable steps to ensure appropriate contractual agreements are in place with third parties to minimize the risk of unlawful use, alteration, deletion, loss, or theft of your Personal Information and ensure compliance with applicable laws.

X. Changes or Updates to the Privacy Policy

We may revise this Privacy Policy as needed, at our sole discretion. The most current version will always be posted on our website (see “Last Revised” section). We encourage you to review this Policy regularly. If material changes are made, we will post a notice on our website. Continued use of the Services after such notice constitutes your acknowledgment and acceptance of the revised Privacy Policy.

Contact Us
If you have general questions about the Services or the information we collect and how we use it, please contact us :

Mr. François Adrian is the president of the company SAS Vignobles François Adrian
Address: 54 avenue D’Anglet,
64200 BIARRITZ – FRANCE
Email: contact@chateaudestella.com

The communication and IT agency WebComm ensures the functionality and data protection through the responsibility of hosting providers.